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EnTele-Portal

...allows customers to easily manage their telecommunication services. Click the green arrow to view the demo.

Technical Help Desk


Simplify your mobile business operations and reduce your telecommunications costs by partnering with EnTelegent Solutions as your wireless mobility management provider. Our wireless industry experts and custom mobile solutions help you manage all your enterprise mobile and wireless devices – including iPhone, Android, Blackberry and Windows Mobile Devices.

Wireless Mobility Management

Managing the costs and security risks associated with the deployment of mobile technologies is an ever increasing challenge for organizations of all shapes and sizes. The rapid growth and proliferation of connected devices is driving this trend in today’s mobile environment.

Users carry your enterprise in their pocket. They use their smartphones and tablets to access the corporate network, business applications and your enterprise data.

Technical Helpdesk

The Technical Helpdesk will respond to user requests, manage the smart device environment up to the carrier’s network, support the deployment of mobile apps, device security and provide support for the health of the device with the ability to hand off issue to Client IT for Level 3 support for Server, Network and development support for the devices.

Wireless Contact Center

All wireless mobility management services are provided through our wireless contact center. We are fully U.S. based, staffed by wireless experts, ready to handle all requests, including new orders, are entered in and tracked through a Request Ticketing System.

End-users rely on our wireless experienced staff, which will also have full user-specific issue and equipment history at their disposal. For travelers and executives, customized and after-hours care is optionally available.


EnTelegent will interact with your internal IT if necessary. All requests are entered in and tracked through the EnTelegent Request Ticketing System.

Features & Options:
  • Resolve issues via voice, email or web
  • Sophisticated tracking system
  • Escalation based on elapsed time, severity or customer criteria
  • Standard or Enhanced Support Hours
  • Integration with customer IT Helpdesk
  • Replacement Inventory Management
  • Ticket Tracking

Blackberry and Smart Device Technical Support

Technical support is provided by our wireless experts for any wireless device for any type of wireless issue that your users may encounter.

Summary of Features:
  • Contact Support Center for all Users and all devices
  • Blackberry Exchange Server, ActiveSync & GoodLink Support
  • Remote Control of End User Devices 
  • Smartphone self-service portal
  • Custom processes for activation of smartphones

Reporting

Report frequency is customizable to your specifications. We provide real-time access to the ticketing system and monthly SLA metric reporting, as part of our standard offering.


Service Description
EnTele-Bill
Managed VoIP