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EnTele-Portal

...allows customers to easily manage their telecommunication services. Click the green arrow to view the demo.

Support Services

EnTelegent delivers wireless management solutions that reduce the cost and time demand on your current support staff. We partner with you to create and enforce wireless policies that help you achieve your organizational goals while generating efficiencies.

Wireless Support Services

Simplify your mobile business operations and reduce your telecommunications costs by partnering with EnTelegent Solutions as your wireless procurement provider.

EnTelegent provides Wireless Support Services (WSS) for the acquisition of wireless devices and associated plans.

WSS activities address the full wireless support lifecycle, from onboarding a new employee, to providing support and change management through device decommissioning.
EnTelegent’s Wireless Support Services provides users with a short, simple, pain-free process to select new or changed equipment, service plans, features and accessories.

EnTelegent handles all carrier interaction, end-user service, equipment, accessory and policy compliance and Client purchasing approval process compliance, as well as activation assistance.

The intended goal is fast turnaround of a correctly provisioned phone or data device to the user with a minimum of time and effort required on the user’s part.

We provide frequent status updates to end-user requestors during the process, whether it is a few minutes to answer a question or a few days until carrier delivers and user is up and running with a new line and/or device.

Summary of Features
  • Web Availability - Purchasing Portal
  • Content Maintenance of Portal
  • Full Carrier Interaction - All Carriers & Devices
  • Database Maintenance of Transactions
  • Contact Center Support for End Users

Transaction Types Included
  • New lines of service
  • Number ports in or out
  • Assumption of liability in or out
  • Voice and data service plan changes
  • Feature adds, deletes, blocks or changes
  • Accessory orders
  • Replacement Devices: lost, damaged, stolen
  • Deactivations / suspensions
  • ESN Swaps

EnTelegent Wireless Support

Our wireless industry experts and custom mobile solutions help you manage all your enterprise mobile and wireless devices – including iPhone, Android, Blackberry and Windows Mobile Operating Systems.

We enforce your custom approval policies and service standards to help you reach your organizational goals while controlling cost.

EnTelegent Wireless Support Services deliver quality support to your end users while freeing your organizational resources to focus on what matters… your business!


Service Description
EnTele-Bill
Managed VoIP