Mobile Device Services

Mobile Device Services
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MDS & MDM - What's The Difference?

Mobile Device Support (MDS) solutions are revolutionizing how businesses manage mobile devices. MDS drives down costs and frees up resources, while Mobile Device Management (MDM) secures, restricts, and monitors mobile devices with a custom software application.

EnTelegent Solutions’ MDS can be implemented as a stand-alone solution or bundled with EnVision Wireless Expense and Activity Management for additional features such as Invoice Consolidation and Payment and Cost Optimization. With our MDS solution, businesses can confidently outsource end-user support with reliable 24/7/365 service. EnTelegent Solutions also offers MDS Clients the option of adding Mobile Device Management of any 3rd party MDM software.

Centralized Inventory

  • Creates Easy-To-Source, Actionable Data for Quoting Purposes
  • Enables Fast, Efficient Help Desk Support, MACD, and New Service Orders

Carrier & Service Consolidation

  • Reduces Complexity
  • Streamlines Management
  • Enables Service Migration/Upgrades (VoIP, SD-WAN, etc.)

Secure Web Portal

  • User-Friendly Dashboard Provides 24/7/365 Online Access to Inventory, Billing, Service Environment, and Reporting Data

Reporting

  • Instant Access to 60+ Standard Reports with Custom Options Available
  • Regular Quarterly Reporting Provided by Entelegent Highlights Savings, Credit Recoveries, Ongoing Cost Reductions, and Service Optimization Opportunities

MACD

  • All Move, Add, Change, and Delete Requests Are Managed by EnTelegent For Any Third-Party Service Provider
  • Frees Up Client’s IT Resources
  • Inventory Records Update as MACD Orders Are Completed

Centralized Help Desk

  • One Number to Call for All Service-Related Issues
  • Concierge Customer Care (New Services, MACD, and Escalations)
  • US Based NOC/US Based Support
  • 24/7/365 Direct Access to Tier II Support
mobile devices

MDS Complements MDM

If you are already an MDS Client that uses MDM software, EnTelegent Solutions offers additional support of any 3rd Party MDM software. EnTelegent will enroll devices into your platform which will then automatically load all user applications based on the MDM polices defined by your IT department.

mobile devices
Resources

MOBILE DEVICE SERVICES

ENVISION WIRELESS MANAGEMENT SERVICES Sell Sheet

ENVISION LIFE CYCLE MANAGEMENT Service Description

Take Control of Your Mobile Device Services

Get the resources you need to deliver best-in-class end-user service and support, while reducing costs and gaining valuable business analytics.